Shipping policy

U.S. Shipping

  • We offer free standard shipping to eligible addresses in the contiguous United States on merchandise orders of $70.00 or more.
  • Eligible merchandise orders from $0.00 through $69.99 are charged a $7.99 standard flat-rate shipping fee.
  • Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international destinations are not eligible for the contiguous-U.S. free or flat-rate shipping offers. Available shipping charges are shown at checkout.
  • Shipping promotions are based on the merchandise subtotal after discounts and before taxes, unless the promotion states otherwise.

Order Processing & Delivery Estimates

  • Orders placed before 8:30 AM Central Time (CT) on a regular business day may be processed the same day under normal circumstances. Same-day processing is not guaranteed.
  • Orders placed after the cutoff, or on weekends or holidays, are normally processed on the next business day. Friday orders may not be processed or scanned by the carrier until the next business day.
  • Order processing time and carrier transit time are separate. A delivery estimate begins after the carrier accepts and scans the package, not when the order is placed or the shipping label is created.
  • Expedited shipping shortens carrier transit time only. It does not eliminate order processing time and does not guarantee same-day shipment.
  • Delivery dates are estimates, not guarantees. Weather, carrier delays, peak-season volume, inventory transfer, address verification, security review, and other circumstances may cause delays. We will contact you if we need additional information or expect a significant processing delay.

Address Accuracy

  • Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, and business information when applicable.
  • If our system identifies a possible address problem, we may contact you and place the order on hold until the address is confirmed. This may delay processing and delivery.
  • Address-correction charges, reshipping charges, return shipping, and other carrier fees caused by an incomplete or incorrect customer-provided address are the customer's responsibility.
  • Once a carrier confirms delivery to the address entered at checkout, we are not responsible for loss or theft occurring after delivery, except where required by applicable law or covered by Route Package Protection.

Route Package Protection

  • Route Package Protection is optional and applies only when it is selected and paid for at checkout.
  • Route-protected customers must submit lost, stolen, or damaged package claims through Route. Claim eligibility, required documents, deadlines, and claim decisions are governed by Route's terms and claims process.
  • Route Package Protection does not cover customer remorse, incorrect addresses entered by the customer, carrier delays without loss or damage, or other situations excluded by Route's terms.

Lost, Stolen, or Damaged Packages

  • If tracking shows only that a label was created and there is no carrier acceptance scan, contact us so we can investigate the shipment status.
  • If tracking shows delivered but the package cannot be located, check the delivery area, household members, neighbors, building staff, and the carrier. If Route Package Protection was purchased, submit the claim through Route within its required timeframe.
  • We are not responsible for theft or loss after the carrier confirms delivery to the address provided at checkout, except where required by applicable law or covered by Route Package Protection.
  • For damaged deliveries, keep the product, shipping carton, label, and all packaging materials and submit clear photos or video within 3 calendar days of delivery.

Local Delivery & In-Store Pickup

  • Local delivery is available only for eligible delivery addresses shown at checkout. Eligibility is determined by the delivery area or ZIP code configured in our checkout.
  • Local delivery and in-store pickup order processing is available Monday through Friday. Orders prepared and confirmed ready by Friday may be picked up on Saturday if the selected store is open.
  • Please wait for the ready-for-pickup notification before traveling to the selected pickup location.
  • If an in-store pickup order is not collected within 14 days of the order date and we have not approved an extension, the order may be canceled and a minimum 20% restocking fee will apply.

Refused, Undeliverable, or Return-to-Sender Packages

  • If a package is refused, unclaimed, undeliverable, returned because of an incomplete or incorrect address, or otherwise returned to us by the carrier, it will be handled as a Return to Sender shipment.
  • If you request reshipment, you are responsible for the new shipping charge and any address-correction, return, customs, carrier, or related fees.
  • If you do not pay for reshipment, the package will be handled as a return. The original shipping charge is nonrefundable, and our actual outbound shipping cost, return shipping cost, carrier fees, customs charges, a minimum 20% restocking fee, and other applicable deductions may be subtracted from the refund.
  • A refund may be denied if the returned merchandise is damaged, opened, used, altered, incomplete, or otherwise not in resellable condition.

International Shipping Policy

  • Aerosol products are regulated as dangerous goods and cannot be shipped internationally.
  • International shipping charges are calculated based on destination, package weight, package dimensions, service level, and the number of packages. Additional shipping charges may apply.
  • Duties, import taxes, tariffs, brokerage fees, customs charges, and other destination-country fees are not included in our product or shipping prices unless checkout specifically states otherwise. These charges are the customer's responsibility.
  • Customers are responsible for confirming that the products ordered can be legally imported into the destination country. We are not responsible for customs delays, import restrictions, seizure, refusal, abandonment, or other actions by customs or local authorities.
  • If an international shipment is returned because of unpaid duties or taxes, refusal, customs restrictions, an incorrect address, or failed delivery, the original shipping charge, return shipping, customs charges, carrier fees, a minimum 20% restocking fee, and other applicable costs may be deducted from the refund. Shipping charges are nonrefundable.