Shipping & Returns
Return
• Return Window: Customers have a 30-day period starting from the delivery date to initiate a return.
• Restocking Fee: A restocking fee minimum of 20% will be charged for returned items in their original condition, with intact packaging and tags, making them resellable.
• Shipping Responsibility: If the return is not caused by our fault such as defective item, damaged item, or wrong item, the customer is responsible for the return shipping costs.
• Refund Amount: The remaining balance after subtracting a shipping fee and a restock fee from the total amount paid by the customer.
• Item Condition: If the item is not resellable upon receipt, we may refuse the refund, and the customer will be responsible for the return shipping fee to take it back.
• Return Request Process: Customers must file a return request and receive approval prior to returning the item. Returned orders without approval will not be processed, and reshipping will require an additional shipping cost.
Exchange
• If you wish to exchange some of the products from your order, you will first need to fill out a return form.
• Once you get an approval, you will need to ship them back once you get an approval (We do not provide a return label. You can pay for a return label if you wish to purchase the label through us).
• You wish to exchange some of the products from your order, you will first need to fill out a return form.
• After examining the returned items, we will issue store credit for the returned items to your account.
• The original shipping fee will be deducted from the store credit. A restocking fee may apply if an item is damaged. An used item is not exchangeable.
Cancellation
• You may cancel your order for the full refund if your order has not been shipped out.
• If you wish to cancel your order after it has been shipped out, you will be responsible for the return shipping cost.
We will process your refund after deduct the shipping cost from your total.
• If you refuse the shipment from the carrier to cancel your order, you will be responsible for the shipping cost.
We will process your refund after deduct the shipping cost from your total.
• For curbside pickup order cancellations, a 20% restocking fee will be applied after the order is prepared at the selected location.
Shipping
• We offer free shipping in the U.S. on orders over $70.
• Orders from Alaska, Hawaii, and any US territory will be responsible for shipping cost.
• Any order lesser than $70, will be charged $7.99 flat rate shipping fee.
• For international orders, shipping cost will be calculated by weights/size of boxes and you will be responsible for shipping cost.
• If an order is placed before 1:00pm (CT), it will be processed on the same day under normal circumstances.
• It may take longer for different reasons. We will contact a customer for any delays
• If our delivery system detects an incorrect address or a missing apartment or suite number, we will contact you. Delivery may be delayed until the address is confirmed.
Refused Package/ Undeliverable as Addressed (Return To Sender)
• If you wish to have your order reshipped, a customer is responsible for the additional shipping fee
• If a customer is not willing to pay for the additional shipping fee, the returned package will be treated as a return. A 20% restocking fee will be applied. The original shipping fee will not be refunded.
• If an in-store Pick Up Order is not picked up within 14 days from the order date without any notification, the order will be cancelled. A customer will be charged a 20% restocking fee
International Shipping Policy
• Aerosols are considered dangerous goods and are subject to strict international shipping regulations. Aerosol products cannot be shipped internationally.
• Customers are responsible for any custom duties or import taxes imposed by their respective countries. These fees are not covered by our company.
• Additional shipping fees may apply for international orders depending on the destination and size/weight of the packages.