Shipping & Returns
- No Cash/Card Refund.
- You may return new, unopened items within 30 days of delivery for a store credit/exchange. However, we will issue a refund if the return is a result of our error (you received an incorrect or defective item, etc.).
- Some items may not be exchangeable or returnable such as wigs, makeups, hair clippers/trimmers.
- Items must be in original packaging and in original condition.
- You may bring in products to the store for an exchange or store credit or mail them to us.
- You will be responsible for return shipping labels, however we will issue a return label if the return is a result of our error (you received an incorrect or defective item, etc.).
- You may cancel your order for the full refund if your order has not been shipped out.
- If you wish to cancel your order after it has been shipped out, you will be responsible for the return shipping cost. We will process your refund after deduct the shipping cost from your total.
- If you refuse the shipment from the carrier to cancel your order, you will be responsible for the shipping cost. We will process your refund after deduct the shipping cost from your total.
- We offer free shipping in the U.S. on orders over $70.
- Orders from Alaska, Hawaii, and any US territory will be responsible for shipping cost.
- Any order lesser than $70, will be charged $7.99 flat rate shipping fee.
- For international orders, shipping cost will be calculated by weights/size of boxes and you will be responsible for shipping cost.
- Once order is placed, it will take 2-3 business days to get processed.